When is the absolute latest time I can pay my fees to keep my child enrolled in the music program?
What happens if I don’t receive an invoice?
How can I get my holding deposit back?
Why do you charge a holding bond?
What happens when our child misses a music lesson? Do you offer make up lessons or give refunds?
What payment options do you accept?
Direct Deposit into the Kids on Key bank account (bank details will be provided on your term invoice)
Where are lessons held?
How will my child know that it is time for their music lesson?
Is my child required to bring books to every lesson?
How long are the lessons & how does the timetabling of lessons work?
Are the students involved in any concerts?
Can my child partake in any formal music exams?
Are students collected for their weekly lesson?
If a child does not remember to come, we do call their classroom but this is not always successful as sometimes classes are not in their usual room. If you are concerned that your child might forget to attend and/or want to ensure you have a fool proof system to ensure weekly on time attendance we are advising parents to buy a watch with an alarm so you can set a reminder for 5 min prior to their weekly lesson time. Please note that we do our very best to locate students but if your child is not contactable and forgets to attend their lesson no credits or refunds will be given.
What are your Program Conditions?
Click Kids on Key Program Conditions for the Kids On Keys Program Conditions.
Can my child learn more than one instrument?
Do I need to provide an instrument for my child?
Where can I buy or rent an instrument?
Can my child change to another instrument?
What extra requirements do I need for my child to be able to do online lessons?
- Access to a devise to use for their weekly online lessons – either a computer, laptop or tablet (due to the size of an iphone this is generally preferred as a back up option only)
- minimum internet speed of 10 MBPS
- Zoom Video calling software installed (teacher can assist with setting this up)
- A tool, desk or tablet holder so the devise is positioned securely
Is there a difference in cost for online lessons?
The costs for online lessons is the same as face to face lessons.
Do I need fast internet for online lessons?
You will need a minimum internet speed of 10 MBPS for online lessons
What video calling software do you use for online lessons?
We use ZOOM as we find it to be a very user friendly & comprehensive program. It also has lots of great features to enhance the learning experience for students.
I am worried about the safety aspects of online lessons. Do you staff adhere to a safety policy when conducting online lessons?
Yes we take the safety and privacy aspects of zoom very seriously so staff are required to adhere to our Kids on Key ZOOM Safe Practices Policy 2020