When is the absolute latest time I can pay my fees to keep my child enrolled in the music program?
What happens if I don’t receive an invoice?
Why do you charge a late fee?
How can I get my holding deposit back?
Why do you charge a holding bond?
What happens when our child misses a music lesson? Do you offer make up lessons or give refunds?
What payment options do you accept?
Direct deposit into the Kids on Key bank account (bank details will be provided on your term invoice)
Direct Debit (this is the preferred payment method and parents who choose this option will receive a fee discount)
Please click here for access to the direct debit form.
Where are lessons held?
How will my child know that it is time for their music lesson?
Is my child required to bring books to every lesson?
How long are the lessons & how does the timetabling of lessons work?
Do you write reports?
Are the students involved in any concerts?
Can my child partake in any formal music exams?
Are students collected for their weekly lesson?
If a child does not remember to come, we do call their classroom but this is not always successful as sometimes classes are not in their usual room. If you are concerned that your child might forget to attend and/or want to ensure you have a fool proof system to ensure weekly on time attendance we are advising parents to buy a watch with an alarm so you can set a reminder for 5 min prior to their weekly lesson time. Please note that we do our very best to locate students but if your child is not contactable and forgets to attend their lesson no credits or refunds will be given.
What are your Program Conditions?
Click Kids on Key Program Conditions for the Kids On Keys Program Conditions.
Can my child learn more than one instrument?
Do I need to provide an instrument for my child?
Where can I buy or rent an instrument?
Can my child change to another instrument?
What extra requirements do I need for my child to be able to do online lessons?
- Access to a devise to use for their weekly online lessons – either a computer, laptop or tablet (due to the size of an iphone this is generally preferred as a back up option only)
- minimum internet speed of 10 MBPS
- Zoom Video calling software installed (teacher can assist with setting this up)
- A tool, desk or tablet holder so the devise is positioned securely
Is there a difference in cost for online lessons?
The costs for online lessons is the same as face to face lessons.
Do I need fast internet for online lessons?
You will need a minimum internet speed of 10 MBPS for online lessons
What video calling software do you use for online lessons?
We use ZOOM as we find it to be a very user friendly & comprehensive program. It also has lots of great features to enhance the learning experience for students.
I am worried about the safety aspects of online lessons. Do you staff adhere to a safety policy when conducting online lessons?
Yes we take the safety and privacy aspects of zoom very seriously so staff are required to adhere to our Kids on Key ZOOM Safe Practices Policy 2020
After one year of keyboard, we were pleasantly surprised how well Christy performed as part of a group in a lovely end of year concert. Christy found further motivation when I finally made time to squeeze in a few private lessons so that she could measure her progress by completing exams. The group and private lessons provide complementary outcomes, by creating a musician who wants to improve and who can play as part of a group. Cath has a caring approach, and there is no pressure to take on private lessons.
My daughter has been attending Kids on Key through our school for the last 4 years. In this time she has developed a love of music and fostered a wonderful relationship with her music teacher. Kids on Key has provided my daughter with a positive, fun and challenging music program. My daughter is excited to be partaking in her next ANZCA exam for piano this year and I am positive that her love of music and piano is because of the fantastic environment provided by Kids on Key.
My children have been learning keyboard for about 4 years with Kids on Key. I think it is a fantastic program, especially as these classes can be done around school times. My children have learned to read music as well as learn keyboard, both of which I truly believe helps to expand our children’s mind for many other areas of their life, similar to the benefits of learning another language, and Susan is just a wonderful teacher. The opportunity to further the education with exams and grading is there for the students that wish to pursue their instruments further.
My daughter has really enjoyed her Zoom guitar lessons during ISO. The audio is great at both ends, the teacher can see everything she’s doing with her hands and she is very engaged. On the technical side, I'm amazed how seamless the process is and how well it all works.
Catherine Green – St Peter’s
During the COVID lockdown, music lessons went online and I was a bit apprehensive about how it would work. After we sorted all the technical stuff, I was really surprised by how much Nate engaged in the lessons. He told me after a month or so that he really enjoys having the lessons online and that he finds it easier to focus and learn. The way Cath sets it up works really well in terms of seeing the keyboard and taking turns in playing and listening. Nate's been more motivated than ever to practice and engage in the end of term concert. He's thinking about continuing online lessons when school returns, so he doesn't miss out on school time.
Gwyneth Rees - Tucker Rd Primary
The online music lessons offered by Kids on Key have been fabulous. The sessions were scheduled around our existing commitments, were well structured and tailored to suit the needs of my son. It was easier for my son to focus, without any external disruptions, and he made good progress during this time. I will certainly be considering online lessons for the future.
Lorraine Theodore – Resurrection Primary